CT Probate FAQs

Who Can Submit through eBilling?

How Do I Get an Account?

Where can I learn about using the system?

· The links at the bottom of the web pages provide training videos, user manuals and quick start guides. The quick start guides are the most condensed information to navigate the system if time is a concern due to a deadline.

I Can’t Login

· Be sure you are on the correct website (https://go.tybera.net/ct)

· Check to be sure your Caps Lock is NOT on.

· Request a password reset or verify your user name by clicking the appropriate link on the login page.

· Call support -844-892-3721. (Be sure that you have done the three steps above before calling as those are the first three steps support will walk you through as they will solve 95% of login issues.)

I Don’t Know My Established Case Number

· Call the CT Probate Court location to which you are filing.

How Do I Find Cases I’ve Already Submitted to?

· Navigate to the Cases page by clicking Existing Case on the Home page or by using the menu bar dropdown under the Invoices tab.

· On the Cases page, enter the case number and the court location. Click History to view already approved invoices or Submit Invoice to begin the submission process for another invoice to the case number entered.

· Alternately, check the table on the Cases page. Column headers are ascending/descending sort features. The case number links to the Invoicing History.

I’m Getting an Error when I Search for My Case

· Be sure the case number follows the pattern displayed below the Case Number field, including hyphens.

· Be sure to select the correct court location.

I Don’t See My Case Listed on the Existing Cases Page

· Navigate to the Existing Cases page using the Existing Cases button on the Home page or by clicking Existing Cases from the Invoices tab on the menu bar.

· Use the provided search fields to find the case. Click History to view invoices submitted and processed through the eBilling system. Click Submit Invoice to begin the invoice submission process.

How Do I Find out What is Happening on My Submitted Invoice?

· Navigate to the My Invoices page by clicking My Invoices on the Home page or selecting My Invoices under the menu bar Invoices tab.

· Set the date back to the day the invoice was submitted to the court, and click Go.

· Locate the particular invoice on the table display and look to the right to find the Status column.

· Click the hyper-linked status to view additional details about the invoice.

· A status of “Filed-Presented to Judge/PCA Staff” indicates the clerk has approved the invoice and routed it forward to the Judge (if appropriate) or PCA (when appropriate). This is a final status reflected in the eBilling system. The system will not indicate a status update between the Judge and PCA. The system will not indicate a status update when PCA has issued payment. These processes will be completed in a timely manner.

· Navigate to the Notifications page by clicking Notifications on the Home page or by selecting Notification under the menu bar Invoices tab.

· If PCA has approved payment, a notification will indicate such. The link below the bolded NEF will open the invoice with clerk, Judge (where appropriate) and PCA stamps.

What Does It Cost to Submit Invoices through eBilling?

· The eBilling web software is accessible to anyone with internet connection and with an approved eBilling account. This service is provided free of charge by the Connecticut Probate Courts.

My Invoice was Rejected. How do I find out why?

· Navigate to the My Invoices page by clicking My Invoices on the Home page or selecting My Invoices under the menu bar Invoices tab.

· Set the date back to the day the invoice was submitted to the court, and click Go.

· Locate the particular invoice on the table display and look to the right to find the Status column.

· Click the hyper-linked status to view additional details about the invoice. A reason for rejection should display near the top of the invoice information.

My Invoice was Rejected due to an Expired Waiver Date. Can I submit something to address this through the eBilling system?

· Waviers cannot be updated through the eBilling system.

· Contact the court at which the waiver needs to be updated to address an expired or missing waiver date.